Refund Policy
Last updated: 6 October 2026
We want you to be happy with your purchase. This policy explains how refunds work for purchases made directly from FARLENODY MARKETING LTD.
30-day money-back guarantee
If you are not satisfied with an e-book, you can request a full refund within 30 days of your purchase date. No complicated conditions.
How to request a refund
- Email contact@farlenody.com from the address used for your purchase.
- Include your order number (or the email and date of purchase).
- A short reason is appreciated but not required.
What happens next
- We confirm your request within 2 business days.
- Approved refunds are issued to your original payment method.
- Your bank or card issuer may take 5–10 business days to show the refund on your statement.
- Once refunded, your licence to use the e-book ends and you should delete any downloaded copies.
In-app purchases
Additional items bought inside the FARLENODY app (other e-books, add-ons, mini-guides) follow this same 30-day policy when purchased directly from us. If an item was purchased through a third-party app store (such as Apple App Store or Google Play), refunds are handled by that store under its own policy.
Your statutory rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally lose your right to cancel a purchase of digital content once you start downloading it with your consent. Our 30-day guarantee applies anyway, in addition to any rights you have by law, including under the Consumer Rights Act 2015.
Exceptions
We may refuse refunds in cases of clear abuse, such as repeated purchase-and-refund of the same products.
Duplicate or unrecognised charges
If you were charged twice or do not recognise a charge, contact us at contact@farlenody.com and we will investigate and correct it promptly.
Contact
contact@farlenody.com